Terms & Conditions

Welcome to Zerone Global Digital Solution. By accessing or using our website, services, or products, you agree to be bound by these Terms & Conditions ("Terms"). These Terms govern your relationship with Zerone Global Digital Solution ("we", "us", "our") and apply to all our services including web development, mobile app development, UI/UX design, digital marketing, WordPress development, CMS solutions, graphic design, payment gateway integration, and AI app automation development, as well as our SaaS products including EduNav, Latihan.id, and Venti. If you do not agree with these Terms, please do not use our services or products. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

Zerone Global Digital Solution provides the following services: Custom Development Services: • Web Application Development – Custom web-based solutions tailored to business needs • Mobile Application Development – Native and cross-platform mobile applications • UI/UX Design – User interface and user experience design services • WordPress Development – Custom WordPress themes, plugins, and website development • CMS Solutions – Content management system implementation and customization • Digital Marketing – SEO, social media marketing, and digital advertising • Digital Strategy Consulting – Strategic planning for digital transformation • Graphic Design – Visual design for branding and marketing materials • Payment Gateway Integration – Secure payment processing integration • AI App Automation Development – AI-powered automation solutions SaaS Products: • EduNav – School Information System with setup fee • Latihan.id – Online exam and learning platform • Venti – Event management and ticketing platform

For Custom Development Services: • A project agreement or contract must be signed before work commences • Payment terms are specified in each project agreement (typically milestone-based) • A deposit may be required before project initiation • Price quotes are valid for 30 days unless otherwise stated • Additional requests beyond the agreed scope will be billed separately For Setup Fee Products: • Setup fees are one-time payments as listed on our product pages • EduNav Setup Fee: Rp 7.000.000 • Latihan.id Setup Fee: Rp 5.000.000 • Venti Setup Fee: Free • Payments are processed through secure payment gateways (Faspay) • Setup fees are non-refundable once setup work has begun All prices are stated in Indonesian Rupiah (IDR) unless otherwise specified.

Ownership of work products varies by service type: Custom Development Services: • Upon full payment, clients receive ownership of the final deliverables specific to their project • Zerone retains rights to reusable components, frameworks, and libraries developed independently • Third-party licenses remain the property of their respective owners • Source code is provided only after full payment is received SaaS Products: • Zerone retains all intellectual property rights to EduNav, Latihan.id, and Venti platforms • Clients receive a license to use the software as per the subscription agreement • Any customizations developed for a client remain Zerone's property unless otherwise agreed You may not reverse engineer, decompile, or attempt to extract source code from any of our software products.

As a client, you agree to: • Provide accurate and complete information required for project execution • Provide timely feedback and approvals within agreed timeframes • Secure necessary permissions, licenses, or rights for any content you provide • Ensure your content does not infringe on third-party intellectual property rights • Maintain the security of your account credentials for our SaaS platforms • Comply with applicable laws and regulations in your use of our services and products • Delays caused by client response times may extend project timelines and incur additional charges

Custom Development Services: • We warrant that delivered work will conform to agreed specifications • Bug fixes for delivered software are provided for a period specified in the project agreement • Warranty does not cover issues caused by third-party services, client modifications, or force majeure events SaaS Products: • Platform uptime and maintenance are provided as per service level agreements • Support channels are available during business hours (Monday-Friday, 09:00-17:00 WIB) • Feature updates and security patches are applied regularly • We reserve the right to discontinue features with reasonable notice We do not warrant that our services will be uninterrupted, error-free, or free from viruses or other harmful components.

To the maximum extent permitted by applicable law: • Zerone Global Digital Solution shall not be liable for indirect, incidental, special, or consequential damages • Our total liability for any claim related to our services shall not exceed the amount paid for the specific service or product • We are not responsible for data loss, business interruption, or lost profits • We are not liable for acts or omissions of third-party service providers • Client assumes all risk for any content uploaded to our platforms This limitation applies to all causes of action, including breach of contract, negligence, and tort.

Custom Development Services: • Either party may terminate with written notice if the other party materially breaches these Terms • Client cancellations result in payment for all work completed up to cancellation date • Zerone may terminate if client fails to provide necessary materials or approvals SaaS Products: • Subscriptions may be cancelled at any time with notice • Zerone reserves the right to suspend access for payment default or Terms violation • Upon termination, client data will be retained for 30 days before deletion Reasonable fees for work completed prior to termination will be charged.

Your privacy is important to us. We collect and process data in accordance with applicable privacy laws. • Personal data is collected for service delivery, communication, and payment processing • We implement appropriate security measures to protect your data • Data may be stored on servers located in Indonesia or other countries • We do not sell your personal data to third parties • For detailed information, please refer to our Privacy Policy For our SaaS products (EduNav, Latihan.id, Venti), we act as data processor for client and end-user data as specified in our platform-specific privacy notices.

These Terms & Conditions are governed by the laws of the Republic of Indonesia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Indonesia. In the event of any dispute, both parties agree to attempt good faith negotiation before pursuing legal action. If negotiation fails, mediation may be pursued before litigation.

Our services may integrate with or use third-party platforms and services. These third parties have their own terms and policies:

If you have any questions about these Terms & Conditions, or if you need clarification about any aspect of our services, please contact us. Our team is happy to address your concerns.