Return & Refund Policy

At Zerone Global Digital Solution, we are committed to delivering high-quality digital services and products that meet the needs of our clients. This Return & Refund Policy outlines the terms and conditions for refunds, cancellations, and returns applicable to our various service offerings and digital products. Please read this policy carefully before engaging with our services or purchasing our products. By using our services or making a purchase, you agree to be bound by this policy.

For custom development services including: • Web Application Development • Mobile Application Development • UI/UX Design • WordPress Development • CMS Solutions • Digital Marketing • Digital Strategy Consulting • Graphic Design • Payment Gateway Integration • AI App Automation Development Refund Policy: • Once a project agreement is signed and work has commenced, payments made are non-refundable as resources and time have been allocated specifically for your project. • Clients may request to cancel ongoing projects; however, any work completed up to the cancellation date will be billed proportionally, and any remaining payments in the project milestone will still be due. • If Zerone fails to deliver agreed-upon milestones within the specified timeline (excluding delays caused by the client), a partial refund may be considered on a case-by-case basis. • Revisions and modifications are included as per the project scope; any additional requests beyond the agreed scope will be billed separately and are not eligible for refund.

For our SaaS platform setup fees: • EduNav Setup Fee (Rp 7.000.000) – School Information System • Latihan.id Setup Fee (Rp 5.000.000) – Online Exam Platform • Venti Setup Fee (Free) – Event Management Platform Refund Policy: • Setup fee payments are non-refundable once the setup process has been initiated. • For paid setup fees (EduNav & Latihan.id), if the platform cannot be delivered due to technical limitations on our end, a full refund will be processed within 14-21 business days. • If you request cancellation before any setup work begins, a full refund minus payment processing fees (if applicable) will be issued. • Venti setup fee is free of charge; however, subsequent usage fees and subscriptions (if any) follow their respective refund terms. • Setup includes initial configuration, training, and deployment as specified in the product description. Additional customizations beyond standard setup are billed separately.

The following are explicitly non-refundable: • Consultation sessions that have been conducted • Domain registration and hosting fees (these are paid to third-party providers) • Any third-party licenses, APIs, or services purchased on your behalf • Subscription fees for SaaS platforms for completed billing periods • Completed project milestones or deliverables that have been approved by the client • Digital assets, source code, or intellectual property that has been transferred to the client

To request a refund or cancellation: 1. Contact our support team via email at [email protected] or through our contact form 2. Provide your order details including invoice number, service/product name, and date of purchase 3. Clearly state the reason for your refund request 4. For service cancellations, specify at which project stage you wish to terminate Refund Processing: • Eligible refunds will be processed within 14-21 business days from approval. • Refunds will be issued using the same payment method used for the original purchase. • You will receive a confirmation email once your refund has been processed.

If you have any questions about our Return & Refund Policy or need assistance with a refund request, please don't hesitate to reach out to us. Our team is committed to addressing your concerns promptly and fairly.