Support Center

zerone.id is an information technology company that provides integrated digital solutions. We develop systems that streamline administration, strengthen security, and support scalable operations for organizations across multiple sectors.

Yes. We offer user training through online sessions for our products, and onsite training can be arranged with prior coordination to ensure effective implementation and localized support.

Yes. Our systems are designed for multi-unit structures with central dashboards. For example, Edunav provides an HQ Dashboard for institutions managing multiple schools, allowing management to monitor data from all campuses without individual logins.

Yes. zerone.id delivers AI functionality across its platforms, such as Edunav’s multi-curriculum AI Lesson Plan Generator and WritingAide’s AI-driven writing and evaluation tools.

Yes. We provide custom development services for organizations that need specific workflows, unique integrations, or entirely new digital platforms tailored to their operational requirements.

All systems run on secure servers with encrypted data storage. We follow industry-standard security practices to ensure maximum confidentiality and data safety for all our clients.

Clients retain full ownership of their data. zerone.id only manages the technical system and does not use client data for any other purpose without explicit authorization.

Yes. Our products are cloud-based and accessible anywhere, ensuring high availability and seamless access across web and mobile platforms.

Yes. zerone.id conducts daily data backups. We also offer deployment options that allow institutions to store data on their own private servers to meet specific compliance standards.

Pricing depends on the product and organizational scale. We offer subscription-based models, per-user models, event-based pricing, and project-based costs for custom development.

Additional fees apply only if the client requires extra storage beyond the standard quota, highly specific custom features, or advanced third-party integrations.

Yes. We offer comprehensive user training through online sessions for all our products. Onsite training can also be arranged with prior coordination.

Clients may contact us through WhatsApp, e-mail, our dedicated ticketing channels, or directly via an assigned account manager.

Yes. We provide ongoing support, system maintenance, and periodic reviews to ensure the long-term success of the digital transformation in your organization.

No. Our solutions are designed for any organization needing digital transformation. Many products like Venti.id, WritingAide, and our IT services are used by corporate companies, events, and non-profits.

Yes. We provide integration services with third-party platforms through API connectivity and custom development to ensure your ecosystem works harmoniously.

Yes. We offer integrations with leading payment providers, WhatsApp notification services, and multi-platform access for both web and mobile users.

Yes. Custom development is available based on project scope. Costs are determined by complexity, required resources, and the agreed timeline.